Thank you to the many customers who responded to our 2023 Customer Satisfaction Survey. We wanted to share your feedback on our performance.
100% of our customers stated they were extremely likely to purchase our products/use our services again. This is demonstrated in our strong, loyal customer base with many customers working with Cadillac Plastic for years, even decades.
94.4% of our customers said they would recommend our products/services to others. We continue to get new business through referrals and recommendations on a regular basis.
We scored an average of 9.4/10 overall for our customer service. We received extremely positive feedback about our sales team being polite, efficient and helpful. Comments included how knowledgeable our team is, as well as demonstrating excellent communication and quick responses.
Cadillac Plastic is very proud of our team’s ability to understand and meet our Customer’s business needs in a professional, friendly manner – we know our Customers appreciate it too!
Sales Team (From left to right): Aliye, Liz, Howard
We scored highly across the board for our quality, lead time etc. with customers noting that we provide a wide range of high quality products and excellent lead times. We are always looking for new, innovative solutions and alternative materials to provide the best solutions for our customers.
We also received a number of positive testimonials from our customers during the latest survey: click the link to read more.
Thank you again for your valuable feedback, we look forward to hearing from you soon.
The Cadillac Plastic Team.